Startup Location: Atlanta, GA

At Rigor we’re on a mission to make digital experience lifecycle management effortless for our growing user base. While we have a top-notch product that’s easy to use, our customers’ sites send us lots of data every second. On top of that, we’re constantly seeking to improve and advance our product. Because of this, it’s important that our customers have support when they need it. That’s where our Technical Support Specialist comes into play.
The Technical Support Specialist fills a critical role on our Customer Success team, helping to drive customer adoption by solving problems and shaping our product. Whether it’s saving the day when a client needs help, building lasting relationships with our awesome customers, or working with our engineering team to help create solutions for clients, you will be at the forefront of helping people get the most out of our technology.
Ideally, you:

Have a strong sense of curiosity about how things work and why things work the way they do
Love to solve challenging puzzles
Write clearly and concisely while maintaining friendly and professional etiquette
Pick up intricate or technical concepts quickly and can help others do the same
Enjoy helping people problem solve
Demonstrate strong follow-through and ability to manage multiple tasks and projects
Have familiarity with HTML, CSS, and JavaScript
Earned a Bachelor’s degree or higher
Have interest in supporting and empowering customers with prior experience a plus

A typical day at Rigor will involve:

Answering users’ technical questions quickly, effectively, and empathetically
Investigating and recommending solutions to our customers’ technical and digital performance issues
Serving as a liaison between the engineering team and the customer to help with troubleshooting issues and escalation of cases
Creating resources, like articles, blogs, and guides, to train and assist users
Reaching out to customers with suggestions on how to further leverage Rigor
Represent customers by sharing their perspectives and input within Rigor

Every person on our team:

Has fun and is passionate about guiding customers to achieve measurable results
Plays a critical role in the company’s success
Cares deeply about helping customers solve real business and performance problems
Contributes to information sharing, cross-functional training, and making the Rigor customer experience even better!

Our team uses the following technologies:

CRM: Salesforce, Intercom, User Voice, Pardot, Fullstory
Operations: Rigor, Google Apps, Rollbar, JIRA, Sendgrid, Selenium IDE

Our core values:

Customer first
Be genuine
Do the right thing
Own your work
Win as a team
Improve every day
Use resources wisely

To apply for this job please visit rigor.applytojob.com.