We're a fast-growing startup in our 8th year of business, with campuses in Mountain View, San Francisco, and Atlanta. We make it easy for businesses to understand how customers interact with their digital properties so that they can improve their customer experience. We do this by giving companies on-demand access to people in their exact target market who deliver video, audio, and written feedback on websites, mobile apps, and prototypes. Over 34,000 companies, including Google, Facebook, CBS, Apple, and The Home Depot, use UserTesting to improve their user experience—and their bottom line.
We are looking for a project management leader to join our team as Manager, PMO. This role manages and directs the work of a Project Management team within UserTesting's Professional Services department. This person will be responsible for developing and scaling our project management function to meet the demands of a growing Professional Services team and ensure delivery excellence across all projects for both customers and internal stakeholders. This person must have exceptional communication skills, excellent people skills, strong business acumen and be comfortable working in a fast-paced business.
*Build out the project management function in our Professional Services organization so that it consistently performs to the highest standards of excellence
*Develop a project management function that works seamlessly across a matrix organization delivering world-class service to customers
*Coach and mentor the Project Management team so they consistently perform to the highest standards across the organization.
*Work to ensure that Project Management best practices are standardized across projects in order to maintain delivery excellence in every project.
*Create a professional development plan for project management team members.
*Ensure that all project management tools are used and optimized for maximum efficiency.
Identify any gaps in the project management tool set and partner with *Operations to correct them.
*Work with project managers to ensure that all projects stay in scope and on schedule.
*Work with project managers to course correct as needed when projects encounter issues.
*Minimum 5 years of experience in customer facing, enterprise level project management in SaaS, digital agencies, or technology consulting
*Minimum 2 years of experience leading a Project Management function within a customer facing organization in SaaS, digital agencies, or technology consulting
*Demonstrated mastery of project management practice in a complex, deadline driven environment.
*Well-developed and effective team facilitation and leadership skills; able to establish cooperative and accountable team environment.
*Experience managing in a matrix organization.
*Experience managing across multiple geographically dispersed offices.
*Strong communication skills, both oral and written.
*Proven ability to recommend and integrate processes to Project *Management function to ensure project management team provides valuable and strategic support for the teams they support.
*Experience supporting sales teams with selling and scoping project work.
*Project management certification (PMP) and /or formal coursework/training in project management strongly preferred.
Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options.
Learn more about what it’s like to work at UserTesting at: https://www.usertesting.com/about-us/jobs