As a Hugger in Proactive Care, you’ll aim to amplify the ROI of FullStory for our enterprise customers by increasing their understanding and depth of usage of the FullStory platform. You will become a power user of FullStory, able to apply your product knowledge to directly solving customer problems. You’ll also seek out valuable business and use case lessons from the field that will influence the future of FullStory.
And we’re serious about the “proactive” thing. You’ll be expected to analyze the current state of customer health and identify opportunities to engage with customers. You will personally ensure that our largest, most demanding customers are happy as clams at all times. Bonus points if you can deliver world-class service in a way that scales bionically so that each subsequent large customer needs less personalized hugging…unless they just like talking to you because you’re irresistibly enchanting–a real job hazard for the best Huggers.
The Hugger in Proactive Care will have a close working relationship with the product and design teams (to influence product feature decisions and priority) as well as the sales and marketing teams (to assist in positioning our product based on the most realistic and proven use cases we’ve learned in the field).
Wondering why we use the term Hugger? Read this and this for some context. And don’t worry, we can work on exactly what you put on your LinkedIn profile once you’re here (if you’re worried about that kind of thing).