Are you passionate about local food culture? We’re Foodee, a team of food experts who believe the quality of food matters. We help corporations spread the power of good food by curating menus from top local restaurants and deliver them to your office.
We’re looking for a part time CUSTOMER SUPPORT REP based in Vancouver, who is extremely motivated to develop our customer engagement across all city markets. This is a high growth opportunity for the right person looking to utilize their skills and become an integral part of building and growing a new brand. This is an amazing opportunity to learn all the aspects of building and running a high growth startup company!
First line of response to all customer and restaurant partner inquiries; from restaurant recommendations to billing issues, service questions and general concerns
Proactively contacting customers and restaurant partners to provide order updates and a high-touch service
Building and developing positive relationships with current and potential customers
Problem solving and turning frustrated customers into repeat customers
Ensuring exceptional service delivery
1+ years of experience in a customer-facing role (software and food industry experience a bonus)
All about the hustle and grit...we're a startup after all.
Confident, friendly ‘people person’ who can establish and maintain solid relations
Quick thinker, fast learner and problem solver
Excellent written and verbal communication skills
An ability to get things done and done well
High tolerance for fast-paced, rapid change
NICE TO HAVES:
A Bachelor’s degree in Business, Marketing, or related field
Casual dress code