Cooleaf

Startup Location: Atlanta, GA

As Cooleaf’s new Customer Success Specialist, you'll be supporting our Customer Success Manager to ensure delivery of world-class customer service, on-boarding, and success with Cooleaf's powerful technology platform and programs.

Responsibilities:
-Train customer administrators and users on our technology platform
-Manage tasks related to customer implementation and on-boarding
-Respond to customer inquiries via email, phone, and chat channels
-Research and bring ideas to the team on processes and tools needed to scale the support function
-Help to route customer technical issues to our product engineering team
-Assist in creating product documentation and knowledge base content
-Create product training videos, FAQs, and related items
-Stay up to date on industry trends and changes by conducting your own research and sharing your knowledge with the team
-Exercise your creative muscles by devising creative challenge ideas for our customers to help drive forward their business outcomes through an emphasis on ‘lead behaviors’
-Help with other miscellaneous deliverables and tasks within our small (but growing) team

Requirements:
-1+ year of customer-facing experience (Customer Service, Customer Success, or other related disciplines)
-Preferably based in Atlanta (but open to remote folks with stellar skills & experience)
-Self-starter with a great attitude and high degree of empathy
-Fantastic written and verbal communication skills
-Ability to empathize with users and buyers of our programs and technology (our primary users tend to be employees at companies; our buyers tend to be C-level leaders)
-Tech savvy
-Excited about joining a small but growing team that’s making a difference for companies and employees
-Great attention to detail (Please demonstrate this attention to detail by including the phrase ‘Cooleaf CSS’ in your submission to us; please also answer the question ‘When was the last time you helped someone?’ in your submission)
-Four year university/college degree required
-Bonus (but not required): Previous SaaS and/or startup tech experience

Our office is located in the bustling Atlanta Tech Village (ATV). ATV is the fourth largest co-working space in the U.S. and provides benefits such as free coffee, (tons of) snacks, ping pong tables, arcade cabinets, lunch (Fridays), Coke Freestyle, and (free!) beer. You’ll be surrounded by amazing people achieving amazing things.