Landing Lion is a high-performance landing page platform that lets you build fully customizable, responsive landing pages — no coding required.
At Landing Lion, we believe the future of creative web publishing should be simple, fun, and accessible to the masses. We are the faster and smarter way to create and measure web content.
We’re currently seeking a full-time Customer Success Manager to be the first line of support, build relationships, and create content for our awesome customers. Candidates should be self-motivated, creative, execution focused, results driven, and team-oriented.
We believe that good people are irreplaceable, and a great culture is key to cultivating talent. This full-time opportunity has lots of room for growth. We are an equal opportunity employer that values diversity, transparency, empathy, and humility.
• Being the first friendly line of chat response for our customers.
• Curating replies and responses to common questions.
• Building customer relationships through live demos and training sessions.
• Identifying pain points and automating messages through FullStory & Intercom.
• Creating a foundation for training new customer success hires.
• Writing help articles and documentation.
• Recording and editing video tutorials.
• Coordinating customer success interviews.
• Hosting live webinars.
• Embody empathy, resourcefulness, proactivity, friendliness, and drive.
• Have stellar interpersonal skills and ability to establish strong, lasting relationships.
• Have the ability to work independently and manage multiple workflows simultaneously.
• Clear, concise writing skills. Solid understanding of voice and tone.
• Understanding of digital marketing fundamentals.
• 2-3 years experience in client services.
• Video editing and design experience is a plus.
Please apply with your resume and writing samples here: https://www.landinglion.com/jobs/customer-success-manager/