Startup Location: Atlanta, GA

At Rigor we’re on a mission to make digital experience lifecycle performance management effortless for our growing user base. The Customer Solutions Architect fills a critical role on our Customer Success team, helping to drive customer value by hand-holding our customers to make measurable performance improvements and document the ROI.
Ideally, you:

Have systemic curiosity about the way things work
Have the ability to learn relevant subject matter and software quickly and deeply
Are constantly looking for ways to improve processes
Demonstrate strong follow-through and ability to manage multiple tasks and projects
Communicate well with customers via email, phone, and face-to-face
Can objectively document the value of working with Rigor’s technology in the customer’s environment
Have a deep interest in SaaS with prior experience a plus
Earned a Bachelor’s degree or higher

A typical day at Rigor will involve:

Supporting Professional Services by serving as a Subject Matter Expert for web performance
Contributing customer success stories to Go-to-Market teams in order to promote customer-first mindset across the business
Developing a strong understanding of customers’ existing technology stack, building relationships with stakeholders and individual contributors
Being a voice for the customer within Rigor

Every person on our team:

Has fun and is passionate about guiding customers to achieve measurable results
Plays a critical role in the company’s success
Cares deeply about helping customers solve real business and performance problems
Contributes to information-sharing, cross-functional training, and making the Rigor customer experience even better!

Our core values:

Customer first
Be genuine
Do the right thing
Own your work
Win as a team
Improve every day
Use resources wisely

Our team works following technologies:

CRM: Salesforce, Intercom, User Voice, Fullstory
Operations: Rigor, Google Apps, Rollbar, JIRA, Sendgrid, Selenium IDE
Web Performance: HTML, CSS, JavaScript, Web Content, CDNs, REST APIs, Waterfall Charts, Chrome Dev Tools, WebPageTest,

To apply for this job please visit rigor.com.