Calendly

Startup Location: Atlanta, GA

What’s The Job?
As a Customer Happiness Specialist (Spanish Speaking), you'll be the first point of contact for our users when they need help or have questions. You will provide solutions and create the very best Calendly experience for our users when it matters most. You'll help our customers schedule more meetings by solving their problems with speedy, helpful support-- the kind we truly believe makes people happy. This role is ideal for someone who takes a consultative approach to problem-solving, has fantastic written communication skills, and who can patiently empathize with customers throughout the day while ensuring each interaction is timely, accurate, and genuinely human.

Responsibilities:
Delight the hundreds of thousands of people who use Calendly every day with speedy, helpful email responses as they send in requests and questions
Serve as the voice of our customers internally by tracking the types of requests and questions received most frequently and advocating for customers to our Product team
Work on proactive initiatives that will help take our support to the next level and provide even more opportunities for our customers to be successful with Calendly
Complete miscellaneous tasks within the success department or other departments when needed

Requirements:
Fluent in Spanish
Previous customer service experience and a strong desire to help people (over email, social media and anywhere else you interact with customers)
Possess a positive, self-starter mentality
Fantastic written and verbal communication skills
Belief in using a consultative approach to problem-solving
Tech savvy with a belief in working hard + playing hard
Excited about being part of a small, close-knit team that moves very fast
Have a strong desire to grow in your role
Four year university/college degree required
US Citizen or Permanent Resident (we do not sponsor at this time)

Bonus If You Have:
Previous experience at a SaaS or technology company

What We Value
Calendly delivers the best service to schedule external meetings professionally, quickly and effortlessly. Our product is used by over a million people every month across many job functions and industries including sales, recruiting, financial services and education.

We’re obsessed with providing an elegant, delightful, frustration-free experience for our customers. This shapes how we develop, design, market, and support. We move fast and pitch in across departments to help each other when problems need solving.

We’re a group of people with very different backgrounds, abilities, and perspectives. We work hard to build great things together—and make time to celebrate our accomplishments. We offer competitive salary and unlimited paid time off, the option to work remote one day a week, company-paid parking or transit pass, catered meals twice a week, and a kitchen stocked with unlimited snacks, coffee, and beer on tap!