PatientPop

Startup Location: Atlanta, GA

The Account Manager (also known as Customer Success Manager) position is the foundation, entry-level point of the Customer Success Management team at PatientPop. As an Account Manager, you will be responsible for the overall success and retention of PatientPop Customers. The Account Manager will be expected to proactively reach out to customers in order to: guide customer program success and strategy, conduct recurring business reviews, identify up-sell opportunities, and manage customer renewals. The Account Manager must be versatile as they'll interact with different customers at different levels every day while working closely with different departments at PatientPop. If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.

Responsibilities:

Own the overall post-launch relationship with PatientPop customers
Increase customer platform usage and adoption
Ensure customer retention and contract renewal
Ensure customer satisfaction
Up-sell and uncovering new revenue opportunities
Establish a trusted strategic advisor relationship with PatientPop customers to drive strategic value
Develop, prepare, and nurture customers for advocacy
Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals
Manage customer escalations
Conduct product training and best practices webinars

Skills and Experience:

Prior experience in customer/account management type roles ensuring customer satisfaction, adoption, and retention
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
Ability to interact with client teams at various levels of technical and non-technical depth
Excellent verbal and written communication skills
Proficient in Word, PPT, Excel
Outstanding analytical, problem-solving, organization, prioritization and multitasking skills
You flourish in a high-growth tech environment and adapt well to change

Nice to have:
1-3 years of prior experience in SaaS Customer Success
Managing over 100 customers
Gainsight
Salesforce
SEO and/or SEM
Healthcare